Frequently asked questions
what’s the difference in our products?
Our 6 Cell Cavity Clamshells hold approximately 80 grams of wax, each cube has an approximate burn time of 12 hours, if using 1 cube per burn one bar would last you 60 hours.
Our 5 Cell Cavity Clamshell holds approximately 50 grams of wax giving you an overall burn time of 50 hours.
Our Snapbars weigh approximately 50 grams of wax equally giving you 50 hours approximately burn time.
do you offer wholesale?
Please email us at gypsybelle2021@hotmail.com for wholesale enquires.
Are your products recyclable?
Yes, our clamshells are recyclable they can be put into your recycling bin. The glassine bags we use for snapbars, honeycombs and samples are biodegradable so should be placed in your normal household waste.
Most of our glitters are biodegradable if you only specifically want to order items containing biodegradable materials please send us an email at gypsybelle2021@hotmail.com and we will advise you.
are you cruelty free?
Yes, we will only ever use cruelty free and vegan products, all of our suppliers are checked before we purchase.
what is your refund policy?
For returns please email gypsybelle2021@hotmail.com including your order number in the email within 14 days of receiving your order.
Returns are at the cost of the customer when there is no problem with the item, once we have received your item and have ensured it is in the same condition it was sent to you in (including original packaging) we will email you to let you know if you are eligible for refund and when it will be processed.
There is a problem with my order, what should i do?
Please email us at gypsybelle2021@hotmail.com with your order number and we will be in touch.